It would of been nice to get some type of update regarding our RR access as we've been down for three days. Thank goodness I wasn't making any travel plans etc.
I work in an Information Technology department and we always notify our customers via email of updates anytime there's an outage like this. I feel that Southwest doesn't care anymore and maybe I'll have to take my travel business elsewhere. As a leisure traveller, I especially don't like the new rapid rewards program.
I wish you guys success.
Happy Landings
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