01-19-2011
03:04 PM
5 Loves
After spending a good portion of Christmas day defending your airline to my father, a former airline pilot and constant business traveller, I feel completely let down. You have taken a rewards program that works for the general traveller, the personal traveller, and the business traveller and skewed it so that it really only benefits the big budget business traveller. Well done! I travel monthly, and while I will admit, I don't always fly, when I do, it is almost exclusively with Southwest Airlines. (I can't say it is exclusive, since you don't fly overseas.) I have been a Rapid Rewards member for a long time, and I can't tell you how many times I have flown on your airline. I love the fact you are generally on time, you don't charge for luggage and your staff is ALWAYS friendly. The rapid rewards were just a straight-forward perk that I sometimes indulged in, and sometimes didn't. But this point system is going to screw all your customers with patience and planning who need or want to save some money. Honestly, I am truly disappointed in you. What's next, you're going to start charging us to check our bags?
Sincerly,
Shannon McS.
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