OHHHH, I was so excited about your new boarding structure and then I read the family unfriendly change in regards to pre-boarding. I can see from reading many posts that you've heard this already, but honestly - it takes us the entire pre-board time to put that car seat in, get the sippy cup out and set up everything else we have to set up to keep a 2-year-old occupied for 4 hours. I can only imagine how long it takes for people traveling with more than one child!
I ask you, along with many other of your loyal clients, to reconsider. I'll HAVE to try it as I've already booked my flight for December, but this new procedure will now add to the stress of holiday traveling for our family. Your family pre-board was the reason we were such loyal customers. Along with the extra time it gave us to prepare for take off, it also assured us that we would all sit together. I can't imagine being separated from my husband and son for a 4 1/2 hour flight.
I truly hope that you will reconsider this new policy. Unfortunately, we too will be seeking out a new airline for our frequent trips and that would make me very sad. I'd miss SWA.
Thank you for allowing us to voice our opinions. I only hope there is someone out there listening. All the Best,
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