Southwest Airlines Community

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Thank you so much for posting this! It really gives an insight as you provided a lot of details! 😊 ... View more

Sounds like a great way to complicate boarding, and lose SW's competitive advantage of short turnarounds.   It's not opening night at the opera, folks. It's a bus. ... View more

Blizzard warnings were issued as a service to parts of Illinois, Iowa, Michigan, Minnesota and Wisconsin as snow socked the states in tandem with hot air gusts topping 45 miles (72 kilometers) per hour. The blizzard -- 10 days sooner than the birth of winter -- took its greatest sounding in Minnesota, where as much as two feet (61 centimeters) of snow had fallen in some locations, according to the National Weather Advantage (NWS). The country's largest city Minneapolis was junior to a blanket of bloodless 17 inches (43 cm) broad, the worst snowfall to charge the big apple in more than 19 years and the fifth-biggest on record. As an incriminate in of the simoom's oppressiveness, Minneapolis-St. Paul Universal Airport -- a traversing hub with adroitness in contending with foul seedy -- was shut down for the purpose the oldest notwithstanding in years. ... View more

I would really like to see Southwest fly out of RFD ( Rockford, IL) to Las Vegas and Phoenix. People come from afar to use this airport because of free parking and convenience. Is this a possibility? ... View more

And they let lady gaga on wearing bra, underwear and handcuffs. I'd sue the airlines until I had free flights for life. ... View more

Sometimes its easier to complain then to compliment. In this case, I do both. Please note my post of Aug 21 where I point out that the gift sent to Rapid Rewards customers wasn't up to the standards I have come to expect from SWA. Quite honestly, I didn't think this blog was the most appropriate venue to communicate my concerns but, heck, when you can't email customer service (you still haven't solved this!), you look for another way to get you point across, though I didn't think you would respond. And was I surprised. I never expected that (1) my blog comment would be posted; or, (2) that you would respond to my comment in the blog itself (Hollee on Aug 22nd); or (3) you would forward my comment to another member of your customer service organization to take action. To quote from of the wisest philosophers of our time, Homer Simpson .... "Doh!". You did all three. Credit given where credit is due ..... kudo's to Southwest (Hollee Ford and Micah Hankammer in particular). Today I received a replacement TSA approved bag (by FedEx no less) with a personal letter, signed with a real ink pen! And the bag didn't fall apart in my hands! Can't imagine any other airline (and I have dealt with them all) coming close to this response. As I said in my original post ... you are my favorite airline. And even though you STILL don't have allow customers to email customer service directly, you managed to to make me happy. Your still not perfect. But you are heads and shoulders above the competition. You have a custoimer for life. All it takes is a little LUV. Now, about expanding the number of short-haul routes out of SFO ..... 🙂 ... View more

Hell-o I waited til almost the last minute to look for information regarding flying. My son and his wife are treating me to a flight on Southwest Airlines to Bakersfield California. The last time I flew was in 1995. I do not like to fly. Every time I get in the air I feel like I want to run up and down the isle holding my head and scream GET ME OFF! I'm trying real hard to be brave. I will be departing Buffalo NY on flight 561 at 7:20 AM on Monday Mar 10. Please, if you can put in a word to the powers that be, I would appreciate a little encouragement. My confirmation # is K25Y9E. Thanks. Jari Tiebor Buffalo, NY ... View more

Very informative post. Thanks for taking the time to share your view with us. ... View more

Thank you soooooo much for this article. Turbulance is a huge fear for me, this helps tremendously. ... View more