I'm more interested in the statement: " we know there were several things going on that day and that our Employees were doing their best to get his flight out safely and on time, including finding seats for everyone and trying to accommodate standby passengers. The Captain did not single Kevin out to be removed, but he did ask that the boarding be completed quickly."
The pilot and gate crew were trying to maintain their on-time departure statistics for the FAA.
The FAA statistic is more important than the customer.
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