01-17-2011
09:53 PM
3 Loves
As one who fly's your airline every week i think you now have just become another airline and destroyed your culture as putting passenger first. Your explaintion of we have listened to our customers is one i take great exception too. I have never heard ONE person suggest that southwest should change their policy on rapid rewards. The last three years I have flown over 130 roundtrips on your airline. I have meet and talked to many passengers concerning your services and people. Again NOT one has ever suggested to change rapid rewards.
You are becoming just another airline and I am sure within time you will start to charge for bags and change fees. This action has done nothing other to look more favorably on taking trips on other airlines.
I early await the next time i receive a request to judge your company.
... View more