Used to like Southwest for multiple reasons: easy to book, good RR program, good service on flights (incl two checked bags, wish more people did it)
But now I'm getting frustrated. I have not been able to login to my RR site since the change a month ago. Spent several hours in phone wait line and calls. Still no solution. Worst of all: no real feedback on any of my requests for solutions. Pure ignorance. My patience in soon running out.
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