You failed to mention that BOTH his armrests were down and he was seatbelted in, WITHOUT a seatbelt extender. Your pilot saw a fat guy wearing a hoodie and decided he was a nobody and decided to stroke his ego by expelling him from the plane. You're company in particular is horrible to the larger customers. What cracks me up is the fact that once you found out who he was, you rolled out the PR machine. If he was an average Joe he wouldn't have gotten shit. Your company sucks. I refuse to fly with your company again. I hope the PR nightmare that's about to begin over this, puts all of you out of business. Screw you Southwest.
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