The insults to your most loyal customers continues...despite the efforts of the PR department to put a positive spin on things.
I got a package in the mail today from SWA. It provided me with another A-List card.
Interestingly, I am supposed to be A-List Preferred. I tried twice to call and inquire about my status...am I A-List as the promotion said or A-List Preferred as the web site notes?
IAgain I tried twice and twice I guess I timed out as the call was terminated after waiting and waiting.
Nothing like hanging up on your loyal customers Gary Kelly to build brand loyalty.
I suggest you admit your screw-up and return the old programs. Coke did this and saved their brand. Take a lesson from them before you bring this airline to the ground.
This is going to be one of the WORST marketing decisions in history. Mr. Kelly will be remembered as the guy that ruined this brand.
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