05-23-2007
05:23 PM
5 Loves
I have always disagreed with the early 80s industrial giants who kept telling us that " Profit is the Bottom-line" .......In this age? I grew up to conclude that : " People (external & Internal) are the Bottom-Line" I place so much emphasis on People that I have none else to place on some other factors. When a company treats her Employees "like People & not machines", it will impact on their profits. It is a chain - cycle. A 22nd century corporation has no business interfacing with whoever is their customer(external). If you agree with me that no soldier shoots a bullet he doesn't have, then you would have no choise than buy my idea that WHATEVER A FIRM GIVES TO HER EMPLOYEES IS WHAT IT GETS FROM HER CUSTOMERS IN THE LONG-RUN. Life is governed by laws and I cannot fight what I can't control. I would rather allign my life with laws and phenomenons that are naturally law-driven. The color of Customer service is rapidly being modified by South West. And just before you begin to brag about that Profit is you own business' bottom-line, check out the focu of South-West and what their balance sheet looks like vis-a-vis your organisation. Once you remove your focus from people, it is just a matter of time & your business will come crumbling down, especially in this age Info & Idea.
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05-23-2007
05:09 PM
4 Loves
SouthWest has made a resounding impact that is being referenced even at heart of Africa - Nigeria.
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