09-12-2007
07:00 PM
1 Love
OK, Southwest, you can't have it both ways -- i.e., be supportive of an employee who verbally stated what amounted to some sort of patron dress code and yet you refuse to put in writing something for patrons to read. Put it IN WRITING so it is unequivocal to your customers. Frankly, you appear cowardly for endorsing your employee's behavior while not being willing to state the terms of what IS appropriate dress on one of your airplanes. PUT IT IN WRITING and let the market decide if it seems reasonable -- this would also dispel all uncertainty in people who are worried about booking flights with you.
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