I for one find this to be a very weak response to the issue. Yes, you contacted Mr. Smith only after it became such an embarrassment to the company and the legacy that it was in the days when Herb Keller was in charge. The fact that your employees did not follow your 25 year policy shows how arrogant your airline and people have become. He fit in the seat and his seatbelt was fastened. What part of the policy was he not line with? And the comment "The Captain did not single Kevin out to be removed, but he did ask that the boarding be completed quickly." reeks of ironic hypocrisy. If Kevin was seated, didn't it take MORE time for him to be addressed, make him get out of his seat and leave he plane? Trust me if a fat person takes up too much room, yes they should probably lose weight and if needed, buy 2 seats, but if a passenger is given permission to board, then you have given corporate approval for him to fly. At one point I had over 300,000 miles on your airline. I gave away the awards to my employees as I decided over 3 years ago to stop flying what was once a great, fun, professionally run airline. Unfortunately that airline seems to have crashed a long time ago. Too bad.
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