09-08-2007
03:27 AM
1 Love
After hearing the story of Southwest Airlines gross mismanagement of this whole situation and especially of the airline's highly arbitrary rules for paying customers, I have decided to never fly Southwest again.
As CEO of my company, I am also discontinuing the company account for any and all employees, informing all of my friends and relatives about this incident, and recommending that they choose an airline that will take care of ALL of its customers.
Southwest Airlines conduct during this whole matter has been disturbing, and their lack of humility and conciliatory attitude towards its customer is not acceptable in a customer service oriented industry.
I encourage anyone similarly disgusted by this airline's actions to "vote with your feet", since there are many airlines that would be happy to accomodate you and treat customers in the proper fashion.
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