02-16-2010
01:34 AM
Where's the apology? The original post claimed they booted Kevin Smith because he didn't fit in the seat. Nowhere does SWA take that back, even after people have spoken up and said he DID fit in the seat, and he's gone on TV and proved he fits in the seat fine.
All I see is, "well, we shouldn't have sat him but we have a weight policy". That doesn't say, "We made a mistake because he fit in the seat just fine".
The employees decided he might need another seat to be comfortable? I'm 5', 108 pounds, and have been on flights where an additional seat would have made me more comfortable. Sorry, airlines, but you've got us packed in so tightly that even *I* can barely move when they guy in front of me puts his seat back, and the "armrests" wouldn't fit my elbow.
You have a policy that passengers need to fit inside their armrests, fine - it's good, should be stuck to, and should only be mentioned in your apology if followed by the sentence, "Mr. Smith met these requirements and we were wrong to pull him". A policy of "our employees will decide who's making the flight" is what your policy really seems to be, though.
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