I also am very unhappy with the new Rapid Reward free ticket system. I can not use my free tickets on the flights I desire, they are always "Unavailable". They have cancelled the flights I would normally use from ISP to the West Coast or changed them so that it will take 11 or 12 hours to get there.
My vacation time is very precious and the less time in the travel part the better. I will also be cancelling my Southwest Visa card and switch to a carrier that has a better schedule. I really will miss the old Southwest.
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