I've been flying for business for over 20 years and have joyfully settled into a routine during the past several years of flying (pretty much) exclusively SWA. During this time I've graciously been awarded several Companion Passes. This helps to take a huge sting out of traveling for a living in that my wife can always join me when her schedule permits...free of charge!
That, in itself is enough for me to love SWA, and I do, but your great customer service is really what deserves my loyalty. Thank you for being different.
One of the differences is assigned seating. I recently heard a rumor that you may be considering assigned seating. For what it's worth, I like your open seating policy and encourage you to retain it.
I tend to make many last minute reservations and my concern with assigned seating lies primarily with the unlikely prospect of not being able to sit next to my wife.
Actually, SWA played a major role in our romance as we were living in different cities during our first year of 'courting'. You can see I have many reasons to say thanks...so, thank you for being a little different than the 'other' guys, for great customer service, for companion passes and your generous Rapid Rewards program. I luv you just the way you are......................RH.
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