Southwest Airlines Community

Southwest is still missing the main point. Their policy is arbitrary. If they want to put shape limits on who can fly on their airline, they need to publish clear guidelines. Then we can make an informed decision. ... View more

I am a 46 year old PhD engineer and work for an international consulting company. I am also obese. I have flown more than a million miles on AA and hundreds of thousands on various other airlines. Based on the descriptions that I have heard of this incident, I am fatter than Mr Smith; however, I have never been asked by any airline to leave the plane or buy an extra ticket. I'm very aware that my size might make those setting next to me uncomfortable. I only book aisle seats to minimize any discomfort, I always stand up for anyone wanting to enter or exit the row, and I fly at less popular times to maximize the chance of having an extra seat next to me. In fact, if I cannot book an aisle seat, I change my flight plans. As with many business travelers in this challenging financial environment, my company requires that we minimize travel costs. Our company policy is that everyone must fly coach, even for international flights. My company would never approve an additional seat because I thought that I needed one. If Southwest Airlines wishes to follow this policy, they should provide specific height & weight guidelines for their tickets. Then, the customer can make an informed decision. The current policy is subjective and arbitrary. I usually don't fly Southwest due to limited flights from my home city; however, I have flown Southwest on occasion. I will no longer fly Southwest Airlines until they reverse or clarify their policy with objective height & weight guidelines. ... View more