01-15-2011
08:08 PM
3 Loves
Southwest's reaction to the uproar over the changes to the Rapid Rewards program seems to be similar to the President's when he was confronted with overwhelming opposition to his health care takeover.
Obama's reaction was to repeatedly say things like "we have to do a better job informing the people about this plan." which was laughable. The more people learned about the details to the plan, the more they hated it.
For 15 years I have sought to fly Southwest everywhere I went and I have used the Chase RR card for all of my purchases.
I did it because it was in my interest and because SW was a different kind of company to do business with. Neither of those seem so sure after these changes go into effect and no amount of PR spin is going to change that.
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