Jeff - The most impressive thing you said about Southwest is 'the Freedom to make mistakes & learn from them"! Most places people work, they are fussed at, reprimanded, penalized, and embarrassed about their mistakes. To the point that it's not exactly the environment to encourage someone to come forward comfortably about their mistakes. To hear of a company that acknowledges that everyone makes mistakes and to try to learn from them rather than punishing for them is WONDERFUL!! YEA Southwest - the only airline I fly!
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