Southwest, I have always been an avid fan of Southwest. I love your employee owner philosophy, which I believe results in the best service.
One thing I wish seat designers would consider is the way the seats thrust a persons head forward in an unnatural position. I believe that in an effort to protect necks from injury in case of accidents designers have designed the head rests in cars and airplanes to have the heads too far forward of the shoulders. This is very uncomfortable and not a healthy position for the neck. It might help with whiplash in accidents, but it makes it almost impossible to relax your neck for the hours you travel.
It looks like your new seats do the same thing. I sure wish someone would look into this for the future.
Keep on with your great service!
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