It is amazing how many loyal SWA customers do not like the new system and have already moved their business to other carriers. I work for a large company and most of our employees are now requesting other airlines. SWA always had a comfortable, smaller airline feel that is quickly being lost. Why hassle with the new system when you can reserve a seat on another airline. We miss the old SWA and hope that the new CEO is listening before it is too late.
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