02-16-2010
01:46 AM
The truly sad thing about this is that Smith is the only person that SW has done this to who has had a voice. A voice people listen to. Anytime else this happens, the airline will eject people with impunity, and face no reprisal. If someone stands up to them, Air Marshals with guns forcibly remove them. After they've done the deed, the airlines that practice this discrimination rely upon the shame and humiliation to silence the people they do this to.
Sadly, it looks like Smith gave up the fight.
Towards the end, all Smith wanted was to save that tiny bit of face. He didn't want to be Too Fat To Fly. And all he got was spin doctors.
If this happened in the business I'm in, it wouldn't take all the power and fame of a Hollywood director to have managers and owners publicly abasing themselves and canning the putzes who made the call. If it was a regular customer who frequently makes use of our services, they would receive much butt kissery, freebies, apologies and a refund on their purchase.
There wouldn't be a Blog/Twitter/PR war because we would be too busy doing our best to make sure the customer felt vindicated. We would admit our mistakes.
Kevin Smith -- Rosa Parks of fat people. Yeah, lots of white people didn't like it when she got uppity. But lots of us are glad she didn't get up. I wonder if the Montgomery Busses had their segregation policy in place for 25 years.
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