02-16-2010
12:02 AM
Since several "non-fatties" have posted commending a company for willingly embarrassing a select group of customers, I'm going to speak up as a non-fatty.
I understand not wanting to sit next to someone whose size is such that it takes more than the seat; plane seats are uncomfortable and claustrophobic as it is. I don't like sitting next to anyone, regardless of size. The problem, in my eyes, is that this situation should NEVER happen in front of a plane full of people. If there's any question, it should be addressed away from other customers, without there being any singling out of ANY sort. Publicly embarrassing customers should never be an acceptable company policy. If your company representatives are so incompetent that they can't understand it, then Southwest Airlines failed as a company to properly select their employees. To accept treatment and incompetence such as what happened is completely ridiculous. And if as a company, you cannot admit publicly that you made an error, then you do not deserve people's hard earned money.
The whole situation is disgusting. I will never commend a company for treating any customer as such. And I firmly believe that the ONLY reason anything is happening because you just happened to pick on the wrong person. Have some empathy, people.
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