Although I appreciate your new improvements for business travelers, I'm concerned about some of the policies. We visit my wife's relatives in NH about once a month. Leaving on a Thursday evening and coming back on Sunday afternoon or Monday morning. Of course, these are the main times for consultants and our flights from BWI-MHT are normally packed.
I'm afraid we're going to be in the "B" (or even worse, "C") group now that all of these business travelers are "A" prioritized.
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