The feeling of nickel and dime-ing is a tough nut to swallow. I actually liked it when you created the poles and the ABC loading zones, but this idea of buying a lottery on your seat assignment I don't like.
I think Southwest should reconsider this option. Why are you trying to get as close to possible to assigned seating without actually having assigned seating? I thought the original intent was that the un-assigned seating made boarding quicker. Is that no longer the case?
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Great job SWA! As long as your rules are obeyed, I don't see any issue with allowing pets on board. Kudos!
(And please, don't start charging for checked bags!)
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wi-fi: GOOD
cellphone use: BAD
I think this is great that you are offering wifi service, but I agree with banning the inconsiderate ones who would use it for chatting and watching videos without headsets. I hope the flight attendants are strong willed enough to tell them to mute those devices!
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