This article was great to read. In fact, I was just talking to a friend yesterday who had her son fly from Texas (he's in college) to Chicago for a visit. There was a delay of some sort, and they received a letter and a voucher towards a ticket in the mail a couple of weeks later. She was pleasantly astounded as she or her son had never called/written to complain about the delay. Because of this, she said she would certainly consider SWA for future flights. So another happy soon to be customer!
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