I love flying SWA, and took my entire family to El Paso for the holidays on Rapid Rewards certificates. The trip was as good as one can expect given that it's (a) winter and (b) the holidays UNTIL we arrived home at Midway last night on 894. The crew made up almost one hour of what was a two plus hour delay on the way in, and then... it took over one hour to get our bags back at 1am. I'm in PR (I run the digital group at Edelman), and what I experienced and witnessed during that increasingly painful delay undoubtedly bruised SWA's reputation in the minds of the many people and their local families on that flight.
I'd love you to clarify something for me. Was this a SWA issue, or -- as I believe -- an issue that's owned soley by the management at Midway airport? If the former, you guys should know about it and deal with it; it's far from your standard of excellence. However, if it's' the latter, you should -- in my mind -- be exerting serious pressure on the local authorities to acknowledge their responsibility for the issue and improve, quickly, because their ineptitude and inefficiency (and this is a constant issue at Midway) is having a negative impact on how people perceive SWA. I'm tired of having a great pre-flight and flight experience ruined by the people at Midway, so I'm increasingly inclined to fly exclusively out of ORD.
Let me know how I can help.
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