Nevermind about new planes, how's about getting a NEW UPDATED boarding procedure. Having flown on more airlines I would like to admit, this has got to be the WORST system I've encountered. It's a glorified "Cattle Line". JetBlue has literally left you in the dust on this one.
SouthWest...Can you say "online seat selection"? Give it a try, it's not too difficult to implement.
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