09-07-2007
06:46 PM
1 Love
I am amazed that the representative had the nerve to make a statement regarding a passenger (customer's) attire. In a business setting, public or private, that would be grounds for termination. With all the ethics and morality clauses in business today, combined with the mass of litigation regarding comments made about the attire of individuals, it amazes me that Southwest's employee guidelines does not have a section about making (or not) comments about customer's attire. As previously noted, SHAME ON YOU. I will never fly your airline again and will recommend boycotting your business to all my professional and personal acquaintances. An executive of your agency should appologize immediately via mass media. The alternative is someone else (who may be a lawyer) may do the same thing and you will end up with a lawsuit that will diminsh your name even futher. Stand up and appologize; there is no excuse for this lack of professionalism. Travel to europe or asia and see what people there wear. The ignorant attitude of your employee is a testimonial to your lack of proper training and guidance for your representatives. Where is your CRM program?????????
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