03-11-2011
03:45 PM
2 Loves
As a loyal - and previously supportive - SWA frequent flyer,I am very disappointed with the changes that have been made in the RR program. For those of us who plan ahead for our business and pleasure trips, we get screwed with the lowest multiplier that results in less than 1200 points for a roundtrip - when we used to get 2 credits ( the equivalent of 2400 points) for a roundtrip. On the flipside, the points required to redeem points for a free flight has increased significantly. If your Wanna get Away roundtrip airfare is more than $320 for your planned reward travel - u will b using more points in the new program vs. the old program's 16 credit requirement. I'm not buying into SWA's marketing spin that these changes are improvements. When people realize what SWA has done to their customers - many will spend their $$ where they get value - and customer focus!
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