02-15-2010
09:25 AM
1 Love
I think you have an excellent policy Southwest. I don't think you should even need to refund the additional seatm, clearly you are an airline who takes pride in service. The comfort of other passengers should always be considered and sitting in just one seat can make a journey for another passenger unpleasant when that person is overweight. I have never flown with SWA but going forward it is an airline i will consider hugely.
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