On Jan.29 we left Detroit to Orlando and had great flight but at Orlando our suitcase had a large ripand we had no time to check about it. On return flight back to Detroit on that Friday night flight, we showed the suitcase to a southwest worker and she said you have a program and took our name and address and GAVE us a NEW suitcase, that easy. WHAT A COMPANY!!!!!!! tHIS WAS OUR FIRST FLIGHT AND NOT THE LAST.
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