Southwest is convenient, the fares are reasonable, and the flight cancellation policy is the best in the industry. That said, the planes are filthy, the seats are tiny, the flights are always full and uncomfortable,and the in-flight service and amenities are non-existant. Southwest is the Greyhound Bus of the air.
My daughter is a college student and flies SWA cross-country all of the time, as do I; I opened a Chase Southwest credit card when she went to college, and I use the card almost exclusively to benefit from the rewards. NO LONGER!! The new rewards program is an insult to loyal customers, even thought SWA is trying to pull the wool over our eyes by putting a positive spin on the program. SWA earnings have been more than respectable, so why the change?
I'll fly Jet Blue in the future.
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