01-18-2011
10:02 AM
2 Loves
This new point system stinks!!!!
I have been with SWA for years and am now very dissapointed. You bill this new system as something good however after close examination it is far much worse. Please SWA Execs; re-think this one. This system totally penalizes the short hop flyer. The flight = 1 credit in the existing system is much better. This was the best and most important part of the program and you are changing this!!! I am very dissapointed the SWA execs would even do such a thing without perhaps sending out a survey to see what people think. I know a flight attendent and she told me they were doing it to match the AirTran system. If that is true ; Why!!!! You are clearly doing this so flyers don't earn flights as fast!!
SWA has taken a Hugh step backwards on this one. If y'all feel the same way I do blast the "Contact Us" section on the SWA website. Even better would be to call 214-932-0333 customer support and complain about this thing. I'm going to drop my SWA Visa card and look for another airline.
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