Somebody in your Company doesn't have enough to do. When people don't have enough to do they start changing things. For example, they might want to change "open seating" to "assigned seating". Give those people something else to do. I am perfectly content with the "last one on gets to sit next to the lady with the squealing kid" policy. I certainly don't want to pay more, wait longer and still have to sit next to that person. I don't know who Gary Kelly is but I do know he doesn't have enough to do. Why doesn't he have enough to do? It is because Southwest airlines runs smoothly and effeiciently the way it is. Get Mr. Kelly a book of crossword puzzles or a jigsaw puzzle and lock him in the closet for the next twenty years. Or maybe you could buy Mr. Kelly a ticket on another airling and he could spend his time waiting for someone going up and down an aisle squinting at the seat numbers, trying to determine where they are supposed to sit. Changing to assigned seating is the most ridiculous thing of which I have ever heard.
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