Now I am impressed!!! After a long and frustrating phone call to SW yesterday I have just received the update e-mail that the rolling 12 month qualification for A-list and Companion Pass will be maintained through 2011, this gives all of us that had earned points in 2010 the chance to use them rather than lose them. Although there are still many other aspects of the new program that I don't care for this an absolute ray of hope, while I have no idea how many others complained about this issue to me this is pure proof that SW does still listen to it's customers! I don't think any other airline would have even spent the time on the phone to listen, THAT is the SWA that I LUV!
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Pure disappointment and a definite loss of loyalty, that sums it up. After over an hour on the phone with CS and speaking with 4 different people I was not given a clear understanding of the transition impact, especially wiping out the credits I had already earned in 2010 to re-qualify for companion pass and A-list. If the people at SW do not understand their own new rules how are we customers expected to? At least in the end a marketing rep admitted that there were winners and losers in their transition from the old to the new, and I am one of the people getting the losing end of the deal. Basically I am losing 46% of my requalification for Companion Pass that I earned in 2010 but as a door prize I would get a one month (8.3%) extension on the current CP, wow. I understand that change happens but please do not steal from me what I had already earned, even the IRS doesn't do that.
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