The so called "new" RR program is the worst thing that has ever happened to loyal travelers of SWA. It is HORRIBLE. Whoever created it, absolutely must be FIRED. The website is indecipherable; the point system is so hard to understand I don't even bother trying anymore. Now I have to call SWA to find out any information about my account. I can't even tell if I have a free flight available, or if one is nearly available. I used to be able to predict when I would get a new flight based on my credit card usage, and I can't even do that.
I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR. I HATE RR.
YES ---- I REALLY, REALLY, REALLY DO HATE RAPID REWARDS AND I WANT SOMETHING NEW OR I AM LEAVING SWA. It is like SWA went back to the Dark Ages, or worse, sat around the table and literally, and intentionally, came up with the best possible way to RUIN SWA with extreme prejudice!!!!
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