We were about to board a flight from Baltimore to San Antonio on Tuesday evening when they made us aware of the computer outage and it would be a small delay on boarding the plane. It was not a huge deal but the employees at the gate kept everyone informed and were very friendly. Eventually they boarded the flight manually without scanning the tickets and we got on our way. Computer glitches are an everyday occurrence and something you have to deal with, but what made it so much better was the communication by the Southwest employees to the passengers waiting to board, and several updates along the way. Those things are much appreciated. Keep up the great work and I will always fly Southwest when available.
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