09-07-2007
06:19 PM
1 Love
I think "corporate" level decisions should be left for people who are supposed to have the power to make them. This is going to be a Very expensive decision made by a front line employee, and executed in Very poor taste. Who cares why it was done, it was wrong. Humiliating a paying customer in front of other customers is bad business. Your employees made a HUGE mistake. Step up, do the right thing, offer a public apology, and settle out of court, its not worth the bad PR to save face. I'd also suggest a mandatory course in appropriate customer relations for all staff members who have to deal with the public.
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