I have been a fan of SWA for years, and even held a "companion pass" for a couple years.
As Mr. Smith described the situation, both armrests were down, and he didn't require a belt extender.
Your "apology" doesn't address that. AT ALL!.
My wife is a "person of size", but she IS able to lower both armrests- I can only imagine the humiliation of getting bounced off a flight, and the safest course of action for my family, given your "apology" is to stop using your company.
If your phone isn't ringin', you'll know it's me.
... View more