I LUV Southwest and want to see you to continue to dominate as you expand your services. In addition, I think you can do a better job of educating non-Southwest flyers of all the benefits they are missing. (I often am touting these to other flyers!)
Simple and wonderful features like:
- No Change Fee!
- Reusable fares (no loss of money)
- Flexible flights, especially with new Business Class Fares
- Great, Friendly Service
- No Gauge Rates with last-minute purchase
- Timeliness of flights (I hardly ever experience a delay)
Well, the list could go on and on. I appreciate your service and your people. Southwest is the best! Let me know what I can do to help you grow - a loyal fan.
- Steve Hill
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