01-13-2011
05:45 PM
8 Loves
I think the main problem in this story, is that Mr. Smith could have been asked beforehand if he thought he would fit comfortably in the seating arrangement, as per their size conditions.
He could have been informed earlier, that he may not be able to travel in a single seat, and if need be, he would be removed from the plane due to his size and the seating arrangements booked.
Just because the customer service staff do not HAVE to ask you about this condition, it does not mean it would not make good customer service if they did, prior to boarding the plane. Hence, avoiding additional embarrassment in front of other passengers (i.e. a large quantity of people).
It might not be a condition of their customer service, but it sure is considerate...
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