01-11-2011
01:48 PM
4 Loves
My biggest problem with the new program was that you took a very simple and straight-forward reward program and turned it into a convoluted mess. I have a graduate degree in finance and I can certainly do the math on the new program, but the point is, I shouldn't have to. In an era of starpoints, and thankyou points, frequent flyer miles, etc. there was something simple and beautiful about knowing I could fly 8 roundtrips and earn a reward flight. So long to simplicity...
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