Southwest Airlines Community

To Another View, Thank you for making me aware that Mr. Lusk has provided a forum for all to spew our venom. If you read his last posting, he is trying to deflect responsibility from SWA for this ungodly issue to NBC because they did the same. As for SWA allowing us to spew the venom, I posted an opinion on this blog that SWA has decided that it does not belong and has "moderated it" out. Let's get real for a second, if SWA did not want to review what the public is thinking, why would they have opened this thing up in the first place? Blogs like the old fashioned grape vine are beings used more and more by management to get the "feel" of the public or customers. Also, to whoever made the comment about SWA being a private company....it is not it is a publicly held company traded on the NYSE and they must comply with certain securities law as well as FAA regulations. On top of that, being a public company, one of their first duties and obligations is to the public as well as the shareholders and not the personal views of management. Here's a suggestion, why don't we kick the whole thing up to the FAA and ask them for a ruling on the definiton of "allowable" dress on an airline flight as well as whether an airline can refuse service to a paying customer who has not broken any law or regulation but is being denied service based on arbitrary and unpublished rules of travel. ... View more

Brian Lusk, You, as the Manager of Communications for SWA, continue to amaze me. Your attitude shows you are a self righteous individual who just doesn't give a damn about the general public's opinion. Remember, the people who have written here are or could be future customers. If you did not want to hear what the people said, you should not have even opened it up for discussion. Your last comment at 2:45 pm on September 9, 2007, proves you have zero professionalism. NBC and TODAY and whether people who posted an entry on this blog is none of your business and since they are not party to the original issue, leave them out of your discussions. If people feel like they want to exercise their right to complain to NBC, they will. And they will do so not to the PR department but to the Chairman and CEO of GE. jeff Immelt does take the time to listen to people's complaints. Where is Gary Kelly on this issue? Please do not deflect SWA's responsibility and your lack of professionalism to NBC. SWA has created the problem. I hope your boss, Garry Kelly, hears from the people about your behavior. I now can see where SWA gets it's ill mannered communications program. ... View more

I would like to thank SWA for giving me the opportunity to speak very lowly of them. Their policies have always been suspect in my eyes and this just gives me more ammunition to fire on them. If SWA would like to emphasize the fact that they have the right to deny service to anyone they feel does not convey their corporate policies, they should advertise in the Bible belt and ask that only wholesome, bible toting extreme right wing fundamental christians ride with them. If SWA wants to revert to the social policies of the mid 1900's when help wanted signs at business were seen throughout this country that only specific groups need to apply, SWA should put up a sign in every airport and a warning on advertisements that "we only allow good, wholesome christian fundamentalists fly on our airline"... They sponsor many different sporting events and maybe the general public should pull an Imus on them... boycott those sporting events... Where is aL SHARPTON WHEN WE NEED HIM? ... View more