Cudos to SWA!!! #1 I have been a RRW member since 1982! We arrive at the airport AT LEAST TWO HOURS IN ADVANCE, even though we check in online! What's wrong with these people that show up 5 minutes before the flight leaves and they expect everything to be on hold for them! My wife and I have been flying SWA for 23 years and we are loyal customers. We've brought her parents and siblings out here for the last 7 years via SWA. In 23 years, we've never had lost baggage or delayed flight for more than 30 minutes. Our only complaint has always been about the pre-board families. We've seen pre-boarders with (1) one baby and 6 adults! Now, that's not fair! The policy you have just enforced is great! We agree with SWA, move it or lose it!!!!!!
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