Here's how you could make my year more productive:
1. Don't lose my luggage
2. If you lose my luggage:
a. At least say you're sorry
b. Deliver the luggage when you say you will
c. Provide a number with a voicemail that someone checks
3. Provide an email address, so I can email my concerns
I used to love Southwest, but no longer. They let me down when I really needed them, and so my year will be more productive by flying on another carrier.
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