I have enjoyed flying on your airline for the last 10 years (while I was childless.)
I am amazed to hear that Southwest, which used to have a reputation for great customer service, is getting rid of the first preboarding for parents with small children.
We flew American back in December with our then 2 month old child. They let us preboard early (not after the first 30 customers) so we could get the babyseat situated. It was extremely useful even on an airline that offers reserved seating.
If this continues to be Southwest's new customer service policy, I will no longer be buying any tickets on your airline.
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