03-11-2011
04:44 PM
2 Loves
Southwest I just want to say THANK YOU for getting me from Point A to Point B safely for years, which is more important to me than anything. I see that people have previously commented below saying that they have been loyal customers for over 20 years, so what about all the traveling people have done previously? Some people are quick to forget how awesome things have been and when they come across what is inconvenient to them, it is easier to complain than be grateful for the reliability and safe travels from the past. Our society has shifted and act like spoiled brats at times. People are quick to complain and are forgetting about being grateful. What about thinking about how good we have it? Some people in other countries would be excited to use the internet or have a computer, or even have running water for that matter. In the grand scheme of things we really have it good. So complaining about the website being “harder to navigate” or wait times are really long, don’t forget about our luxuries and remember that some people will never be able to get on a plane and travel.
I am sorry that people are complaining about the program before their questions are resolved for them or complaining about minor inconveniences. Some stories even seem like they could be fabricated. My credits are still there (I am not starting over) and I will receive a reward on my next flight just like I would have before the changeover happened. I have full confidence that Southwest will make it through this. I hope more positivity comes your way. I will continue to travel with Southwest. Thank you again.
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