Well I was in the same situation in september 2011...except I had purchased my ticket(s) well in advance. I boarded the flight, and by the time I found a space in the overhead bend for my carry-on bag and went to sit down, there was only one seat available. There was no way in the world was I going to seat in-between to obese men. I pointed this out to the flight attendents that were in the back of the plan, and they walked the aisle to the front to see if there was another emply seat and there was not. But in the mean time, the people with boarding passes had already boarded and taken the seats in the front. They never mentioned to me that they would deboard the guys or anyone, so I left to plan to wait on the next flight. (which will never happen again, I will stand if I have to). So I wait a couple of hours or so on the next flight and when I finally get to my destination, my luggage (just purchased two days prior) is destroyed. I spent more than 2.5 hrs at the airport getting the runaround from swa employees (there at the airport and on the telephone) telling me how they do not have control over what happens to the customers luggage, and that I should have stayed on the flight. I am to assume because there is not a fee for checking bags in, that your luggage is fair game. My luggage was destroy on purpose...there is no way that luggage would be scratched from one side to the other (on the top). Someone literally picked my luggage up from the bottom and dragged it. This is too bad, because at one time swa was a top notch airline. The leaders at swa has to come to the realization the their employees do not care about the customers, because if they did, they would not try to hassle us or makeup some lame excuse of why something happened. It is too bad....
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