02-15-2010
02:29 PM
What a farce! If Southwest offerd him an earlier flight, when changing his ticket they knew he had two seats why did they allow him to board only to turn around and embarrass him by telling him to leave the aircraft? How mortifying. The boarding agent should have looked at him whist changing his ticket, saw he was a big guy, and ensured he had the same BEFORE allowing him to board. How many people has southwest humiliated in this manner before picking on someone who has a public voice? Now they apologize? I'll never, ever fly SW again - and I book ALL the flights for a MAJOR customer of yours. I'll do my best to ensure my clients fly a more sensitive and kind carrier. I'm sure you dont need the business if you treat people in this manner.
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